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That may be fine if you are okay with 60 months but if you are not they will still slide this paperwork in and that is deceitful. Guardian has several checkboxes for a consumer to accept - like I certify I will be home during installation, I’m the homeowner, and other non-contract like language - but then has a box for this is a 60-month term. Dates in the contracts are clearly seen and completely communicated. I’m in a sales position and do B2B sales so I’m accustomed to contracts. If you would like to know why I bring these points out please continue to read. Early termination policies and renewal policies Contract - length of contract and how contract terms are communicatedģ. I tried to explain that they would be charging us for a service we could no longer use because of circumstances outside our control.ġ. However, Guardian only gave us two options: Pay $750 cancelation fee or keep our monthly rate until the contract ended (approximately $300). I attempted to cancel our contract with guardian. Our landlord decided to sell the house in the hot market and gave us a 60-day written notice that our house was no longer available for rent. Our lease on the house was a year long but went month to month after the first year. The system was already setup by our owner. We had a 3 year contract with Guardian, with 2.5 years already complete. Guardian Protection has been pretty unsympathetic to our landlord selling our house and therefore not allowing us to renew our lease. Thanks for reading! Original review: March 18, 2022 Perhaps more power should be given to the customer service team to release contracts on a case by case basis and thereby avoiding what felt like my only last resort option of writing a negative review. Had I not written a negative public review, I question whether my request would have been considered further. It was quite a lot of time and frustration to get to this point.
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The only criticism I have maybe in their customer service process. They agreed to relieve me of my contractual obligations. The person who reached out was very apologetic and helpful. Following the release of the original review, Guardian reached out to me and said they had escalated our request to a team who could "take a closer look" at the financials of my account. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms and obligations of each party. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. We take your concerns seriously because customer satisfaction is very important to Guardian. You may want to look for the 2020 email so that you can compare them and feel comfortable that they are the same. The same contract was emailed to you again at your request March 25, 2022. The contract you signed was emailed to you Februand you viewed it February 22, 2020.
#Change battery guardian alarm pad free#
I see that you joined Guardian in February 2020, with new equipment installed 2-26-20 and three months of free monitoring. Hi Daniel, I am sorry for the frustration. It also comes with PowerG wireless intrusion technology for more secure encryption, longer range and better battery life. The most basic package from Guardian Protection includes an IQ2 touch-screen panel and home automation.
#Change battery guardian alarm pad full#
The Works, built for those who want a thorough solution, including home security equipment and full home automationĪll Guardian Protection packages include 24/7 monitoring, professional installation and app access.Protect My Parents, built for caretakers of older residents includes medical monitoring.Pet Parent, built for pet owners who want to check in on their pets.Home Security Essentials, built for those who want an effective solution without extra technology.Healthy (Green) Home, built for those who want an environmentally friendly home.
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